Refund policy
Returns & Exchanges
At Amtikiss Casuals, your comfort and confidence matter to us.
We accept returns within 14 days of delivery for eligible items.
To qualify for a return:
- Items must be unworn and unused
- No scratches or signs of wear
- Must be returned in original packaging
- All tags (if included) must remain attached
Once your return is received and inspected, we will notify you regarding approval.
Refund Options
Approved returns may be refunded to:
- Your original payment method OR
- Store credit (your choice)
Shipping costs are non-refundable.
Non-Returnable Items
For hygiene and safety reasons, the following are final sale:
- Worn items
- Sale or discounted items
- Custom or engraved pieces
- Earrings that show signs of wear
- Gift cards
Exchanges
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery so we can resolve it promptly.
How to Start a Return
Please email:
📩 support@amtikisscasuals.com
Include:
- Order number
- Reason for return
- Photos (if applicable)
We proudly stand behind the quality of our 925 sterling silver pieces. If you ever experience a quality issue, please reach out — we are here to make it right.